Kinerja Aparat Dalam Memberikan Pelayanan Administrasi (Studi Pada Kantor Kecamatan Tongauna Kabupaten Konawe)
Abstract
Improving the performance of the apparatus is not only pursued through decisions, but through the enhancement of the capacity of the apparatus in providing various materials on the management of administrative services through structural training at various levels. the performance of apparatus in administrative services is not enough to be done only by using indicators inherent in the recipients of services such as the satisfaction of the service users, but in line with the community's need for quality service from the government, then as a public servant who won the trust of the community, must always refer to the satisfaction of the community which is the main purpose in service delivery and continuously make efforts to improve the performance apparatus, thus the authors are interested in conducting research titled "Performance Apparatus in Administration Services".
This research was conducted to find out whether the administrative service is in accordance with the expected, then the measurement of the success of administrative services performed by the apparatus through the performance that has been established with the standard of administrative services. In addition, this study was also conducted to determine the factors that affect the performance of officials in performing services that can be seen from the availability of facilities and infrastructure, service procedures, and the ability of employees. This study used a qualitative descriptive approach with data collection obtained from observation, interview and document review.
The results of this study indicate that the performance of officials in administrative services in sub-district Tongauna is still not maximized which can be seen from the uncertai settlement guarantee, inadequate facilities and infrastructure, lack of attention and good responses from employees, the lack of employee responsiveness and lack of information given to community regarding service procedures. Researchers suggested that the Government Tongauna Sub-district of Konawe District improves employee performance by training officers, adding facilities and infrastructure as well clarify information on service procedures.
References
Agung Kurniawan, 2005, Transformasi Pelayanan Publik, Pembaharuan, Yogyakarta.
Agus Dwiyanto, 1995, Kinerja Organisasi Publik, Kebijakan dan Penerapannya, (Makalah
Burhan Bungin. 2001. Metode Penelitian Sosial: Format-format Kuantitatif Dan Kualitatif. Surabaya. Universitas Airlangga Press
Henry Simamora, 1995, Manajemen Unaaha Daya Manusia, STIE TKPN, Yogyakarta.
Miftah Thoha, 1999, Perilaku Organisasi (Cetakan X), Rajawali Pers
Mc.Donald dan Lawton dalam Ratminto dan Atik Septi Winarsih, 2005, Pengambilan Keputusan Stratejik untuk Organisasi Publik dan Non Profit, Gramedia, Jakarta
Moenir. 2001. Manajemen Pelayanan Umum Di Indonesia. Jakarta: Bumi Aksara.
Moleong. J. Lexy, 2000, Metode Penelitian Kualitatif, Remaja Rosdakarya, Bandung.
Mulyadi,2007 Manajemen Unaaha Daya Aparatur Pemerintah Daerah, Jakarta.
Prof. Dr. Wibowo, S.E., M. Phil, 2007, Manajemen Kinerja : Edisi 2, Jakarta : Raja Grafindo Persada.
Rahardjo Adisasmita, 2006. Pembangunan Pedesaan dan Perkotaan. Graha Ilmu. Yogyakarta
Sinambela, Poltak Lijan dkk. 2010. Reformasi Pelayanan Publik. PT. Bumi Aksara. Jakarta
S. Achmad Ruky, 2001, Sistem Manajemen Kinerja : Panduan Praktis Untuk Merancang dan Meraih Kinerja Prima, Jakarta: Gramedia.
Santoso, Edi, 2001, “ Reformasi Birokrasi : Peningkatan Mutu Pelayanan Publik”, dalamYuwono (ed), 2001, Manajemen Otonomi Daerah : Membangun Paradigma Baru, Pusat
Sudarsana, I. K. (2017). THE IMPORTANCE OF MORALS TEACHING IN SHAPING THE STUDENTS’CHARACTERS IN SCHOOL. DAFIS PROCEEDING, 306-315.
Sudarsana, I. K. (2014). Pengembangan Model Pelatihan Upakara Berbasis Nilai Pendidikan Agama Hindu Untuk Meningkatkan Perilaku Kewirausahaan: Studi pada Remaja Putus Sekolah di Kelurahan Peguyangan Kota Denpasar (Doctoral dissertation, Universitas Pendidikan Indonesia).
Thoha dalam Widodo, 2001,Delivering Quality Services karangan Zeithaml,Warella, Y, Administrasi Negara Dan Kualitas Pelayanan Publik.Semarang: FISIP UNDIP
Wisarja, I. K., & Sudarsana, I. K. (2017). Praksis Pendidikan Menurut Habermas (Rekonstruksi Teori Evolusi Sosial Melalui Proses Belajar Masyarakat). Indonesian Journal of Educational Research, 2(1), 18-26.
Wisarja, I. K., & Sudarsana, I. K. (2017). REFLEKSI KRITIS IDEOLOGI PENDIDIKAN KONSERVATISME DAN LIBRALISME MENUJU PARADIGMA BARU PENDIDIKAN. Journal of Education Research and Evaluation, 1(4), 283-291.
Literatur:
Undang-Undang Republik Indonesia Nomor 43 Tahun 1999 Tentang Pokok-pokok Kepegawaian di Indonesia.
Undang-Undang Nomor 32 Tahun 2004 Tentang Pemerintah Daerah
Undang-Undang Nomor 41 Tahun 2007 tentang Organisasi Perangkat Daerah
Keputusan Menteri Pendayagunaan Aparatur Negara No.63 Tahun 2003
Downloads
Published
How to Cite
Issue
Section
License
An author who publishes in the Ganaya : Jurnal Ilmu Sosial dan Humaniora agrees to the following terms:
- Author retains the copyright and grants the journal the right of first publication of the work simultaneously licensed under the Creative Commons Attribution-ShareAlike 4.0 License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal
- Author is able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book) with the acknowledgement of its initial publication in this journal.
- Author is permitted and encouraged to post his/her work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of the published work (See The Effect of Open Access).
Read more about the Creative Commons Attribution-ShareAlike 4.0 Licence here: https://creativecommons.org/licenses/by-sa/4.0/.
