Kinerja Aparatur Sipil Negara Dalam Pelayanan Publik Di Distrik Maladum Mes Kota Sorong
DOI:
https://doi.org/10.37329/ganaya.v5i1.1641Keywords:
Performance, Public Service, Maldum Mes District, Sorong CityAbstract
Public services are all activities in the context of fulfilling basic needs by the basic rights of every citizen or resident of goods, services, and administrative services provided by service providers related to the public interest. Therefore, this study aims to determine the efforts to improve employee performance in public services in the Maladum Mes District, Sorong city, West Papua. The research method used is descriptive qualitative. The population is the total number of 15 civil servants within the Maladum Mes District office in Sorong City. Data were collected from questionnaires, interviews, and document reviews. That Service Performance The government administration process in Maladum Mes District, Sorong City is still far from quality, because 1) it still needs and must be improved, namely the appearance and discipline of employees, accuracy and expertise of employees, response and fast and precise service; 2) Factors that hinder the improvement of the performance of the State Civil Apparatus in the Maladum Mes District are the lack of skilled/expert personnel, the lack of staff and discipline on time, the lack of computer and printer support equipment; and 3) Ways to solve problems in improving the performance of the state civil apparatus in the District of Maladum Mes Sorong City, namely by holding training and the need for procurement of office facilities and infrastructure, adding employees and the availability of operational vehicles to support public service work.
References
Abdurrahman, A., & Halim, H. (2017). ANALYSIS OF TRAINING NEED ANALYSIS AT THE BOARD OFEMPLOYEE AND HUMAN RESOURCE DEVELOPMENTOF TIDORE KEPULAUAN MUNICIPALITY. Jurnal Administrasi Negara, 23(3), 124–136.
Akbar, Muh. F. (2015). Analisis Peran Kepemimpinan Camat Di Kantor Kecamatan Bongomeme Kabupaten Gorontalo. JAKPP (Jurnal Analisis Kebijakan & Pelayanan Publik), 1(2), 158–169.
Alirman, N. (2016). Kinerja Pegawai Dalam Meningkatkan Kualitas Pelayanan Publik (Studi Kasus Pelayanan Kartu Tanda Penduduk dan Kartu Keluarga Pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Rokan Hulu . JOM Fisip, 3(2), 1–11.
Dharma, S. (2012). Manajemen Kinerja Falsafah Teori dan Penerapannya. Yogyakarta: Pustaka Pelajar.
Harlie, M. (2012). Pengaruh Disiplin Kerja, Motivasi dan Pengembangan Karier terhadap Kinerja Pegawai Negeri Sipil pada Pemerintah Kabupaten Tabalong di Tanjung Kalimantan Selatan. JAM: Jurnal Aplikasi Manajemen, 10(4), 860–867.
Imbaruddin, A. (2019). Birokrari, Akuntabilitas, Kinerja. . Deepublish.
Kadir, M. A. A. (2018). PENGARUH GAYA KEPEMIMPINAN CAMAT TERHADAP KINERJA PEGAWAI DI KANTOR KECAMATAN BUNGAYA KABUPATEN GOWA. Jurnal Noken: Ilmu-Ilmu Sosial, 3(1), 37–47. https://doi.org/10.33506/jn.v3i1.86
Mananeke, T. D. W., Rares, J. J., & Tampongangoy, D. (2019). Pengaruh Kinerja Pegawai Terhadap Kualitas Pelayanan di Puskermas Kecamatan Lembeh Utara Kota Bitung. Jurnal Administrasi Publik, 5(78).
Mangkunegara, A. P. (2009). Manajemen Sumber Daya Manusia Perusahaan. Bandung: Remaja Pustaka Karya.
Pasolong, H. (2008). Kepemimpinan Birokrasi. Makassar: Alfabeta.
Pinaling, I. E., Lapian, M., & Kasenda, V. (2018). Kinerja Aparatur Sipil Negara Pada Kantor Kecamatan Simpang Raya Kabuapten Luwuk Banggai. Eksekutif: Jurnal Jurusan Ilmu Pemerintahan, 2(2), 1–12.
Rawi, R. D. P., & Kadir, M. A. A. (2018). ANALISIS HUBUNGAN MOTIVASI TERHADAP KINERJA PEGAWAI (Studi Kasus Pada Kantor Wali Kota Sorong Papua Barat). Manajemen Dewantara, 2(2), 87–94. https://doi.org/10.26460/md.v2i2.2960
Sugiyono. (2010). Metode Penelitian Pendidikan Pendekatan Kuantitatif, kualitatif, dan R&D. Bandung: Alfabeta.
Sunda, C. M., Lumolos, J., & Sambiran, S. (2017). Kinerja Aparatur Sipil Negara Dalam Pelayanan Publik Di Kelurahan Talikuran Kecamatan Kawangkoan Utara. Jurnal Eksekutif, 1(1), 1–12.
Wahyudi, J. (2014). Penilaian Kinerja Pegawai Negeri Sipil (Kajian Pra Implementasi Peraturan Pemerintah Nomor 46 Tahun 2011 Tentang Penilaian Prestasi Kerja PNS Di Lingkungan Pemerintah Kabupaten Barito Timur). Jurnal Administrasi Publik Dan Birokrasi, 1(3), 20–25.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2022 Muhammad Arifin Abd Kadir, Kamaluddin, Arie Purnomo (Author)
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
An author who publishes in the Ganaya : Jurnal Ilmu Sosial dan Humaniora agrees to the following terms:
- Author retains the copyright and grants the journal the right of first publication of the work simultaneously licensed under the Creative Commons Attribution-ShareAlike 4.0 License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal
- Author is able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book) with the acknowledgement of its initial publication in this journal.
- Author is permitted and encouraged to post his/her work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of the published work (See The Effect of Open Access).
Read more about the Creative Commons Attribution-ShareAlike 4.0 Licence here: https://creativecommons.org/licenses/by-sa/4.0/.
