Menimbang Kebijakan Petugas Haji Non-Muslim Dalam Perspektif Efisiensi Birokrasi dan Sensitivitas Keagamaan
DOI:
https://doi.org/10.37329/kamaya.v9i1.5161Keywords:
Petugas Haji, Efisiensi Birokrasi, Sensitivitas Keagamaan, Kebijakan Publik, Moderasi BeragamaAbstract
This study examines the policy of involving non-Muslim hajj officers in Indonesia, focusing on the tension between bureaucratic efficiency and the religious sensitivity of the Muslim community. The study is motivated by the new policy of the Ministry of Hajj and Umrah, which permits non-Muslims to serve as hajj officers in specific administrative and technical roles. A qualitative descriptive-analytical approach was employed, combining library research and netnography, utilizing scholarly sources and observing public responses on social media. Findings indicate that while the policy enhances bureaucratic efficiency, it triggers public resistance due to perceived threats to the sanctity of the hajj ritual. The study highlights religious moderation as a framework to balance administrative professionalism with respect for sacred values, emphasizing indicators such as national commitment, tolerance, non-violence, and accommodation of local culture. In conclusion, public policies that are sensitive to religious contexts and accompanied by transparent communication can enhance social legitimacy while maintaining bureaucratic efficiency in hajj management.
References
Abdal, A. (2021). Implementasi Kebijakan Tentang Penyelenggaraan Ibadah Haji Dalam Upaya Meningkatkan Pelayanan Jemaah Haji Di Kabupaten Garut. Jurnal Inovasi Penelitian, 2(1), 129-136.
Abdussyukur, & Hefty, Z. (2017). Kontruksi Sakralitas Dan Profanitas Dalam Ideologi Politik Agama. Jurnal Inteligensia, 3(2017), 69-78.
Agama, K. (2019). Tanya Jawab Moderasi Beragama. Jakarta: Badan Litbang dan Diklat Kementerian Agama RI.
Agustin, T. M. A., & Muhajarah, K. (2024). Evaluasi Pelayanan Petugas Haji Ramah Lansia Tahun 2023 Kantor Kementerian Agama Wilayah Jawa Tengah. Islamic Management: Jurnal Manajemen Pendidikan Islam, 7(1), 429-442.
Alhamid, M. R., Rahawarin, M. A., & Selanno, H. (2024). Evaluasi Kebijakan Pelaksanaan Umrah Di Kantor Wilayah Kementerian Agama Provinsi Maluku. INNOVATIVE: Journal Of Social Science Research, 4(5), 7066-7078.
Amran, A., & Rais, Z. (2025). Moderasi Beragama di Kalangan Minoritas Muslim di Indonesia. Hikmah, 19(1), 41-58.
Aswandi, B. (2022). Kepuasan Jama’ah Haji Dalam Proses Pelayanan Haji (Studi Kasus Di Kabupaten Kuantan Singingi). Journal of Islamic Law El Madani, 1(1), 1-11.
Barkah, Q. (2024). Penguatan Mental dan Spiritual Petugas Haji. Jurnal Aksi Dosen Dan Mahasiswa, 2(2), 47-53.
Bashori, & Septiyani, R. (2024). Etika dan Sensitivitas Dalam Paradigma Penelitian Sosial Keagamaan. Journal of Islamic Educatioan, 3(2), 89-106.
Fatiha, S. N. U., Affandi, Y., Darissurayya, V., Rozaq, A., & Malik, H. A. (2025). Peran Satgas Haji dalam Peningkatan Kualitas Pelayanan Jemaah Lansia di Asrama Haji Donohudan. Kamaya: Jurnal Ilmu Agama, 8(1), 142-156.
Ferry, M., & Kholil, S. (2025). Komunikasi Petugas Haji di Era Digital : Studi Kasus Kabupaten Deli Serdang dalam Kerangka Smart Governance. Jurnal Pendidikan, Sejarah, Dan Ilmu-Ilmu Sosial, 9(1), 311-322.
Harahap, S. S. A. (2021). Sakral dan Profan (Sistem Kepercayaan Sakral dan Profan Suku Akit di Bantan Tengah). Akademika: Jurnal Keagamaan Dan Penddikan, 17(1), 102-112.
Hasibuan, A. Y., Yusuf, M. B., Harahap, M. U., & Lubis, A. S. (2025). Manajemen Pelayanan Haji dan Umroh Pada Kantor Kementrian Agama Kota Padangsidimpuan. Tadbir: Jurnal Manajemen Dakwah FDIK IAIN Padangsidimpuan, 7(2), 201-216.
Hendrayady, A. (2022). Manajemen Pelayanan Publik. Padang: PT Global Eksekutif Teknologi.
Huda, A. F., & Muhajarah, K. (2024). Otoritas Haji dan Kebebasan Beragama: Studi Kasus Pelarangan Haji Jemaat Ahmadiyah. Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan, 18(3), 1954-1965.
Iriansyah, A., Gafallo, M. F. Y., & Ardiansyah. (2022). Budaya Partisipasi Dan Resistensi Komunitas Keagamaan Di Media Sosial. Jurnal Studi Komunikasi Dan Media, 26(1), 17-30.
Khusna, A. M. (2018). Hakekat Ritual Ibadah Haji Dan Maknanya Berdasarkan Pemikiran William R. Roff. An-Nas, 2(1), 132-145.
Kohar, W., Efrizal, & Basra, S. M. (2022). Dakwah Haji: Psikologi Komunikasi Petugas Haji Di Arab Saudi. AL-IRSYAD: Jurnal Bimbingan Konseling Islam, 13(1), 50-63.
Muhammad, A., & Muryono, S. (2021). Jalan Menuju Moderasi Modul Penguatan Moderasi Beragama Bagi Guru. Jakarta: Direktorat Jenderal Pendidikan Islam Kementerian Agama RI.
Nurhayati, W., Khoiruddin, & Aslichah. (2023). Evaluasi Kebijakan Penyelenggaraan Haji dan Dampaknya Terhadap Pengeluaran Pemerintah Indonesia Tahun 2023. Mutiara: Jurnal Ilmiah Multidisiplin Indonesia, 1(1), 170-183.
Rivai, N. I., Tahris, J. P., Muslim, B., & Fikri, Z. (2023). Manajemen Pelayanan Publik: Efisiensi dan Responsivitas Birokrasi. Malang: Literasi Nusantara Abadi Grup.
Sarifandi, S., Irwanda, I., & Ma’ali, D. Y. (2023). Dari Dari Dari Nasionalisme Hingga Anti Kekerasan: Membaca Indikator Moderasi Beragama Melalui Hadits. Toleransi: Media Komunikasi Umat Beragama, 15(2), 137-153.
Suharto, B., et al. (2021). Moderasi Beragama: Dari Indonesia Untuk Dunia. Yogyakarta: Lkis Pelangi Aksara.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Kamaya: Jurnal Ilmu Agama
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
An author who publishes in the Kamaya : Jurnal Ilmu Agama agrees to the following terms:
- Author retains the copyright and grants the journal the right of first publication of the work simultaneously licensed under the Creative Commons Attribution-ShareAlike 4.0 License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal
- Author is able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book) with the acknowledgement of its initial publication in this journal.
- Author is permitted and encouraged to post his/her work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of the published work (See The Effect of Open Access).
Read more about the Creative Commons Attribution-ShareAlike 4.0 Licence here: https://creativecommons.org/licenses/by-sa/4.0/.
