Utami , Iis Torisa. “Analisis Hubungan Responveness, Responsibility Dan Accountability Terhadap Tingkat Kepuasan Masyarakat ”. Metta : Jurnal Ilmu Multidisiplin 3, no. 1 (April 15, 2023): 1–14. Accessed November 17, 2025. https://jayapanguspress.penerbit.org/index.php/metta/article/view/2172.